In a ground-breaking development, ScotRail has announced plans to replace its contentious AI voice system on trains. The decision comes amidst increasing customer feedback and criticism suggesting the voice was difficult to understand and often mispronounced Scottish place names. ScotRail, heeding its customers’ feedback, is now planning on introducing a more sophisticated and accurate AI system that aligns with the local dialects and terminologies.
This change is expected to dramatically improve the customer service experience, making train journeys more enjoyable for the commuters in Scotland. Critics have applauded this move, stating it highlights the importance of prioritizing customer experience in AI integration. More updates to follow as this story unfolds. Read More
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