Ever wished you could see who’s browsing your website right now and reach out to them directly? With FloatMessage, you can do exactly that — see live visitors, send them messages, and even broadcast announcements to everyone on your site at once.
In this post, we’ll walk you through how to contact your website visitors in real time using FloatMessage’s proactive chat features.
Why Contact Visitors Before They Message You?
Most live chat tools are reactive — you wait for the visitor to start a conversation. But research shows that proactive engagement dramatically improves conversion rates:
- Visitors on your pricing page are evaluating your product. A timely “Can I help you choose the right plan?” can close the deal.
- Returning visitors who come back 3+ times are clearly interested. Reaching out shows you’re paying attention.
- Visitors from specific countries may need localized support or have region-specific questions.
FloatMessage lets you do all of this without writing a single line of code.
See Who’s on Your Site Right Now
Once you install FloatMessage on your website, every visitor is automatically tracked the moment they land on a page. Head to your Live Chat dashboard and click the Visitors tab to see:
- Online status — a green dot shows who’s active right now
- Current page — exactly which URL they’re browsing
- Country and city — where they’re connecting from
- Name and email — if they’ve filled in the pre-chat form
No action required from the visitor — they don’t need to open the chat widget first.
Send a Direct Message to Any Visitor
Click on any visitor in the list to open their conversation. Type a message and send it. The visitor will see a message preview bubble appear near the chat icon on your site with your message text.
They can click the bubble to open the full chat and reply — or ignore it and come back to it later. Either way, the message stays in the conversation history.
This is perfect for:
- Greeting visitors on high-intent pages
- Offering help during checkout
- Following up with returning users
- Providing personalized support based on what page they’re viewing
Learn more in our Proactive Chat guide.
Broadcast a Message to All Online Visitors
Need to reach everyone at once? FloatMessage’s broadcast feature lets you send a single message to every visitor currently on your site.
In the Live Chat dashboard, click the send icon (paper plane) in the sidebar header. You’ll see how many visitors are online, type your message, and hit Broadcast.
Great use cases for broadcast:
- “We’re online and ready to help — ask us anything!”
- “Flash sale: 20% off for the next hour. Use code FLASH20.”
- “Scheduled maintenance tonight at 10 PM. Save your work.”
- “New feature just launched — check it out!”
Every online visitor receives the message instantly with a preview bubble near the chat icon.
Get Notified When High-Value Visitors Arrive
Don’t want to watch the visitor list all day? Set up notification rules to get a push notification when specific types of visitors land on your site.
Go to Chat Settings → Notifications and create rules like:
| Rule | Example | Use Case |
|---|---|---|
| Visitor is on page | /pricing* | Alert when someone is evaluating pricing |
| Visitor from country | US | Focus on visitors from your target market |
| Visit count >= N | 3 | Catch returning visitors who keep coming back |
| New visitor | — | Know every time someone new discovers your site |
You’ll receive a push notification on your phone or desktop the moment a matching visitor arrives. Set up push notifications first, then configure your rules.
For the best mobile experience, install FloatMessage as a PWA — open the dashboard in Chrome and select “Add to Home Screen.”
Automate with the Chat CTA Template
If you want to prompt visitors to chat without manually reaching out, use the Chat CTA template. It displays a floating message like “Need help? Chat with us” that automatically opens the chat panel when clicked.
Combine it with:
- Delay trigger — show after 10 seconds on the page
- Scroll trigger — show when they’ve read 50% of the content
- Exit intent — catch them before they leave
- Geo targeting — show localized messages by country
No code needed — configure everything from the FloatMessage dashboard.
Getting Started
FloatMessage offers a free 30-day trial with full access to all features — no credit card required.
- Sign up at floatmessage.com
- Add the embed script to your site (setup guide)
- Enable live chat in Chat Settings
- Start seeing visitors in your dashboard immediately
Works with any website — WordPress, Shopify, Wix, Webflow, or custom HTML. Check our platform setup guides for step-by-step instructions.
Ready to start talking to your visitors? Send your website visitors message
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